Course Information

Introduction

This five-day course trains response teams to manage real incidents from first alarm to recovery. Sessions focus on command structure, decision-making, communications, and restoring critical functions. Instruction is scenario-based and includes tabletop and live exercises. Teams finish with concrete procedures they can apply immediately to reduce operational and reputational harm.

Objectives

1. Establish and operate an incident command structure, assign roles, and document responsibilities for an active response.
2. Lead coordinated actions across internal teams, external agencies, and vendors to stabilize incidents and protect people and assets.
3. Produce and deliver clear crisis communications for executives, staff, regulators, and the media under time constraints.
4. Apply decision frameworks and checklists to triage issues, prioritize tasks, and allocate resources during the first 24 hours of an incident.
5. Design, run, and evaluate tabletop or functional exercises and create an actionable after-action report with prioritized improvements.

Who Should Attend?

1. Incident commanders and crisis response team leaders
2. Emergency management and safety officers
3. Security and facilities managers responsible for onsite response
4. Business continuity and resilience managers
5. Communications or public information officers who handle crisis messaging

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.